Russian gamers faced an unusual problem on Steam: the platform suddenly began deleting digital copies of Elden Ring from their accounts. Users began to collapse the game’s rating in Steam and write negative reviews. The title stopped working on the morning of March 5, but neither Valve nor Bandai Namco commented on the matter.
According to gamers, the Elden Ring refund is working differently for everyone. For some, Elden Ring disappeared from Steam’s library, for others the game stopped launching after a couple of dozen hours. Most have one thing in common: the money for Elden Ring was not returned to their Steam account.
Perhaps the refund is delayed because the title was purchased with a sanctioned bank card.
However, part of the users managed to solve the problem. They managed to return Elden Ring to the account and cancel the refund. Escorenews does not guarantee that this will help in your case.
How to get Elden Ring back in Steam
Some gamers still have Elden Ring on their Steam account, but the game does not run and requires restarting the Steam client. Others have the game completely disappeared from the library.
One working solution to the problem is to restart the Steam client. But not in the turn off and turn on format. You need to update Steam manually. You can do this in the upper left corner of the client. In the menu”Steam” choose”Check for Steam client updates…”. – It should take a while for the download to start.
Once the update is complete, re-enter your Steam account. In our case, Elden Ring ran smoothly again on the PC. The game was purchased through a Sberbank VISA card.
Elden Ring disappeared in Steam
If the method above does not work, the game does not start or disappeared from the library, but the money on the account for the refund and has not been credited, it is best to write to the support team Steam. It is possible that there was a technical error. This is done through the form in the menu”Help” -“Steam support service”.
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